Returns & Refund Policy
Returns & Refund Policy
We want you to be satisfied with your purchase. If for any reason you are not happy, we offer returns under the conditions outlined below.
Order Cancellation
Orders can be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.
Once an order has entered the shipping process, cancellation may no longer be possible.
Return Period
Customers may request a return within 30 days of receiving their order.
Return Conditions
To be eligible for a return, the following conditions apply:
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Items must be unused, unworn, and in original condition
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Items should be returned in original packaging where possible
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Hygiene-sensitive items such as underwear, lingerie, and swimwear are not eligible for return
How to Request a Return
To request a return, please contact our customer support team and include your order number.
Customer support email:
info@oliviabellaorlando.com
Our team will provide further instructions.
Return Shipping
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Return shipping costs are the responsibility of the customer
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We recommend using a shipping method with tracking
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Customers are responsible for ensuring the return is shipped correctly
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved:
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Refunds are processed within 14 days
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Refunds are issued to the original payment method
If you have not received your refund after this period, please contact our customer support team.
Customer support email:
info@oliviabellaorlando.com
Customer Support
For any questions regarding returns or refunds, please contact us at: