Terms and Conditions

1. General

These Terms & Conditions apply to all orders placed on oliviabellaorlando.com. By placing an order, you agree to these Terms & Conditions.

We reserve the right to update these Terms at any time. The version applicable is the one available at the time of purchase.

2. Company Information

Business Name: OH ECOM
Owner: Oleg Heuten

Registered Address:
Waterlandlaan 22
9501 RK Stadskanaal
The Netherlands

Chamber of Commerce (KVK): 90614682

Customer Support Email: info@oliviabellaorlando.com

3. Products & Orders

We sell women’s fashion products.

Product descriptions and images are intended to provide a clear and accurate representation. Minor variations in color or appearance may occur due to lighting conditions or screen settings.

All orders are subject to availability. We reserve the right to refuse or cancel an order if necessary. If payment has already been made, a full refund will be issued.

4. Pricing & Payments

All prices are displayed in the currency shown at checkout.

Please note:

  • Prices do not include possible customs duties, import taxes, or handling fees.

  • Any applicable customs charges depend on the destination country and are the responsibility of the customer.

Payments are processed securely via our payment service providers.

5. Shipping

We ship internationally.

Estimated delivery times are stated on our Shipping Policy page and may vary based on destination, carrier, and customs processing.

If a shipment is delayed, we will assist customers with tracking and updates where possible.

6. Returns & Refunds

Customers may request a return within 30 days of delivery.

Return conditions:

  • Items must be unused, unworn, and in original condition

  • Items should be returned in original packaging where possible

Once the returned item has been received and inspected, refunds are processed within 14 days via the original payment method.

Return shipping costs are the responsibility of the customer, unless the item was delivered damaged or incorrect.

Certain items (such as hygiene-sensitive or intimate products) may not be eligible for return. This will be clearly stated on the product page where applicable.

7. Order Cancellation

Orders may only be cancelled if they have not yet been processed or shipped. If cancellation is possible, a full refund will be issued.

8. Defective or Incorrect Items

If an item arrives damaged or incorrect, please contact us within 7 days of delivery and include clear photos. We will offer a replacement or refund where appropriate.

9. Liability

We are not liable for indirect or consequential damages, except where required by applicable law. This does not affect your statutory consumer rights.

10. Complaints

Complaints can be submitted via info@oliviabellaorlando.com. We aim to respond within 14 days and work toward a fair resolution.

11. Governing Law

These Terms & Conditions are governed by applicable consumer protection laws based on the customer’s location.